Return Policy

This Refund Policy (“Policy”) applies to the following purchases: eCommerce

General

We offer refunds, repairs and replacements in accordance with the Australian Consumer Law and on the terms set out in this Refund Policy (“Policy”).
Any benefits set out in this Policy may apply in addition to consumer’s rights under the Australian Consumer Law
Before making a purchase, please read this Policy so that you can understand your rights and what you can expect from us if you are not satisfied with your order.

Under the Australian Consumer Law:

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the goods, you are entitled

Cancel the purchase; and

To refund for the price of the goods; and

Compensation for any damage or loss (whether direct or consequential) that was, or reasonably ought to have been, foreseeable by us.

If the failure with the service does not amount to a major failure, you are entitled to a re-supply of the goods within a reasonable time, or to cancel the purchase and be provided with a refund of any price paid.
We offer refunds, repairs and replacements in accordance with the Australian Consumer Law.
The Australian Consumer Law provides a set of Consumer Guarantees which protects consumers when they buy products an services.
If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees which it provides. If there is an inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail.
Further Information about the Australian Consumer Law and those Consumer Guarantees are available from the website of the Australian Competition and Consumer Commission.
If a product or service which you purchased from us has a major failure (as defined in the Australian Consumer Law), then you may be entitled to a replacement or refund. You may also be entitled to compensation for any reasonably foreseeable loss or damage resulting from that major failure.
If a product or service which you purchased from us has a failure which does not amount to a major failure (as defined in the Australian Consumer Law), then you may still be entitled to have the goods repaired or replaced.

Physical damage refers to broken wine bottles only.
In the event that the product you ordered has been physically damaged during delivery please contact us as soon as possible accompanied with photos and a brief description for when and how the product was received
If appropriate, we will seek to either replace the product or to issue a refund, provided that you have contacted us within 3 days from the date of receiving the product .

Not withstanding the other provisions of this Policy, we may refuse to provide a replacement or refund for a product or service purchased by you if:
You misused the said product in a way which caused the problem
Our courier has written confirmation the product was delivered in full and without physical damage
Any other exceptions that apply under the Australian Consumer Law

Requests for cancellation can be performed through direct email to wine@mrclaremont.com.au, with best endeavours for the fulfilment to be cancelled
If the order has been fulfilled, then the option for cancellation is not possible.
Any orders that are either in transit or received is not eligible for refund due to a change of mind (refunds are only eligible due to Products Physically Damaged During Delivery).

If you wish to speak to us about this Policy, or about any refund or replacements, please contact us at wine@mrclaremont.com.au